Returns & Exchanges
Our intention is for every package that ships from Blackberry Farm to arrive at its final destination in superb condition. If you receive an item that appears to have been damaged in transit, please retain the original shipping box and all packing materials and contact us. We will offer a quick solution and provide you with further instructions. We cannot accept returns on food products that have been opened. If you are not satisfied with the quality of the product you selected, please report your concern to us within 30 days of delivery and we will replace the product or issue a refund. To report a concern, please contact us at firstname.lastname@example.org or by calling 865-380-2266.
If you would like to return or exchange an unopened, unused, unworn item, you may (with the exception of food products) return it within 30 days of delivery. The returned item must be received in its original condition, so please take care to properly wrap and package the item for return shipment. If we are in error and ship an incorrect item or incomplete package, we will issue a call tag or furnish you with the shipping label and arrange for pick up of the package. If you have questions or concerns regarding our farmstead products or the Blackberry Farm cookbook, please email email@example.com or call 800-557-2203.