Blackberry Farm

Wellhouse

Spa Etiquette

Spa Etiquette

Opening Hours
Daily: 9:00am – 7:00pm
*Seasonal Hours may vary

SCHEDULING
To schedule an appointment, please speak with our concierge who will guide you to that perfect spa experience. In-house guests can dial 8819 from their room telephone. From outside the hotel, please call 865.380.2263 to ensure that your preferred time and service is available, we recommend advance booking.

CHECK-IN
You are requested to arrive at least 20 minutes prior to your appointment time. This will allow you time to sign in, change clothes and relax in our steam room and lounge prior to your service.

LATE ARRIVAL
Please be aware that your late arrival may determine the length of your treatment. Your service will end on time so the next guest is not delayed. We appreciate your understanding and cooperation.

CANCELLATIONS
As a courtesy to other guests, we kindly ask that cancellations and appointment changes be made by 7:00pm the day prior to your scheduled service to avoid penalties. Any appointments made or cancelled after 7:00pm the day prior will incur a 50% cancellation fee.

SPECIAL HEALTH CONSIDERATIONS
At the time of reservation, please notify our Concierge if you have high blood pressure, allergies, any physical ailments, special needs, or if you are pregnant. This information may also be completed on your personal dossier upon arrival to the Wellhouse.

WELLHOUSE ATTIRE
For your comfort, a luxurious robe and slippers will be provided at the Wellhouse. Please disrobe to your level of comfort. Undergarments are not necessary but may be worn during the treatment, if you prefer. All staff are professionally trained and licensed to ensure the highest quality of service and integrity. Proper draping techniques are always used to protect your privacy and comfort at all times.

SHAVING
Shaving is not recommended prior to any body exfoliation treatments or hair removal services. We specifically suggest that men shave three or more hours before a facial treatment.

QUIET AND HEALTHY ENVIRONMENT
The Wellhouse environment is one of relaxation and tranquility. We respectfully ask that you leave cellular phones silenced so that the tranquility of the spa experience may be preserved.

AGE REQUIREMENT
The minimum age of 16 is required for access to treatments, and the fitness center at The Wellhouse.

GRATUITIES
All rates subject to an additional 19% service charge and sales tax and therefore, no additional tipping is necessary or anticipated.. Rates are subject to change without notice.

Contact our spa concierge at 865.380.2086.

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