Spa Etiquette

Spa Etiquette

• Wellhouse Hours

  Daily: 8:00am–7:00pm. Seasonal hours may vary. The Wellhouse pool is open 24 hours a day, year-round and is for adults only.

• Scheduling

  To schedule an appointment, please speak with our Concierge who will guide you to that perfect spa experience. In-house guests can also dial 8819 from their room telephone or dial 0 and the operator will connect you. From outside the hotel, please call 865.379.9819. To ensure that your preferred time and service is available, we recommend advance booking.

• Check-In

  We encourage guests to arrive at least 20 minutes prior to your appointment time. This will allow you time to sign in, change clothes and relax in our steam room and lounge prior to your service.

• Late Arrival

  Please be aware that your late arrival may determine the length of your treatment. Your service will end on time so the next guest is not delayed. We appreciate your understanding and cooperation.

• Cancellations

  As a courtesy to other guests, we kindly ask that cancellations and appointment changes be made by 7:00pm the day prior to your scheduled service to avoid penalties. Any appointments made or canceled after 7:00pm the day prior will incur a 50% cancellation fee. A no call-no show will incur a fee of the full appointment amount.

• Special Health Considerations

  At the time of reservation, please notify our Concierge if you have high blood pressure, allergies, any physical ailments, special needs or if you are pregnant.

• Wellhouse Attire

  For your comfort, a luxurious robe and slippers will be provided at the Wellhouse. Please dis-robe to your level of comfort. Undergarments are not necessary but may be worn during the treatment, if you prefer. All staff are professionally trained and licensed to ensure the highest quality of service and integrity. Proper draping techniques are always used to protect your privacy and comfort at all times.

• Shaving

  Shaving is not recommended prior to any body exfoliation treatments or hair removal services. We specifically suggest that men shave three or more hours before a facial treatment.

• Quiet and Healthy Environment

  The Wellhouse environment is one of relaxation and tranquility. We respectfully ask that you leave cellular phones silenced so that the tranquility of the spa experience may be preserved.

• Age Requirement

  The minimum age of 18 (with the exception of Blackberry Bloomers) is required for access to treatments, the pool and the fitness center at the Wellhouse.

• Gratuities

  All rates are subject to an additional service charge and sales tax and therefore, no additional tipping is necessary or anticipated. Rates are subject to change without notice.